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www.getdesign.in - Exploring the world of business and experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.

Let's Fix Things: For over two decades I've been consulting in my specialist area of Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer. Feel free to contact me about industry news, swap opinions or discuss consultancy services and customer service strategy.

Even outside of the confines of my day job, I have a passion for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺

Entries in CTI (1)

Tuesday
Jul152008

NewVoiceMedia Announces British Patent

DateTuesday, July 15, 2008 at 3:16PM

Hosted contact center provider NewVoiceMedia has announced that it has been granted a UK patent for its Computer-Telephony Integration as a Service. From today, any call center can implement the handling by using an 08XX number and renting the NewVoiceMedia service as on-demand. "There's no new hardware or software integration required, and users can still use their existing switch," NewVoice officials say. [click heading for more]

AuthorNik Sargent | CommentPost a Comment | |
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