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www.getdesign.in - Exploring the world of business and experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.

Let's Fix Things: For over two decades I've been consulting in my specialist area of Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer. Feel free to contact me about industry news, swap opinions or discuss consultancy services and customer service strategy.

Even outside of the confines of my day job, I have a passion for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺

Entries in EMEA (1)

Thursday
Feb192009

Hosted IVR Services Offer Tremendous Growth Potential in Markets Across EMEA According to Frost & Sullivan

DateThursday, February 19, 2009 at 1:00PM

"The hosted model makes it easier for enterprises to deploy speech applications, bringing together the best of both worlds – the business benefits of the software as a service (SaaS) model, and improving the customer experience by making IVR's more user-friendly," explains Frost & Sullivan Research Director Ashwin Iyer.New analysis from Frost & Sullivan (contactcenter.frost.com), EMEA Hosted IVR Services Markets, predicts this market to be one of the largest and fastest growing markets for contact center technologies in EMEA. [click heading for more]

AuthorNik Sargent | CommentPost a Comment | |
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