www.getdesign.in - Exploring the world of business and experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in my specialist area of Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer. Feel free to contact me about industry news, swap opinions or discuss consultancy services and customer service strategy.
Even outside of the confines of my day job, I have a passion for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺
Friday, February 13, 2009 at 9:38AM Tweet
PSS, a provider of contact center infrastructure and applications, has announced a special program to guarantee the availability of 24x7x365 maintenance and support for Nortel interactive voice response (IVR), CTI (News - Alert), and private branch exchange (PBX) systems for several years. [click heading for more]
