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www.getdesign.in - Exploring the world of business and experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.

Let's Fix Things: For over two decades I've been consulting in my specialist area of Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer. Feel free to contact me about industry news, swap opinions or discuss consultancy services and customer service strategy.

Even outside of the confines of my day job, I have a passion for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺

Entries in SCE (2)

Wednesday
Jan302008

Vicorp Announces GA of xMP 4.4 Service Creation Environment

DateWednesday, January 30, 2008 at 10:16PM

Vicorp has announced General Availability of version 4.4 of its award-winning service creation environment (SCE) toolset "xMP". The tools allow graphical creation of complex speech recognition applications, as well as run-time management of dynamic voice applications and "virtual IVR" farms and deployment of multi-lingual and multi-brand services.

Version 4.4, in particular, provides improved support for load balancing and call routing, as well as greater flexibility in the handling of detailed grammar properties and concatenated audio.

AuthorNik Sargent | CommentPost a Comment | |
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Tuesday
Jan292008

Lightning-speed demonstration of building speech recognition application with service creation tool

DateTuesday, January 29, 2008 at 9:55AM


This quick demonstration shows the main concepts of the Vicorp xMP Director service creation tool by building a very simple call flow, which includes an agent transfer and database look-up. No coding is required, and prompts can be configured at a later date (by the VUI designer) in the xMP Studio tool.


AuthorNik Sargent | CommentPost a Comment | |
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