Voice Mash-ups – Imagination is the biggest barrier

Voice as an interface is overlooked. The phone is ubiquitous. Everyone knows how to use them – and how to interact with automated voice applications. As well applications like speech recognition (ASR) and Text to Speech (TTS) are robust enough to make voice a reliable option for both control and data delivery for any application. Combine this with web development approaches, which have proven architectures to deliver a seamless user experience by coordinated multiple services and opportunity for new voice applications is apparent.

Still all development depends on having both users and a business case. By using data from multiple sources, delivering them through existing services and by focusing on a relatively small feature set mash-ups make it easy to solve issues that might be ignored with other paradigms. [click heading for more]

VoiceXML and the Future of Services Oriented Architectures

VoiceXML powers a variety of mission-critical and business-critical applications fromc ustomer care, directory assistance, telematics and unified messaging. It is estimated that more than 10,000 commercial VoiceXML-based speech applications have been deployed worldwide across a diverse set of industries. This paper will outline Avaya's view on VoiceXML and how it plays a lead role in the emerging trend of more open, intelligent communications solutions.