Message Intros New On-Demand Intelligent Voice Search Service

/

Message Technologies has announced the availability of MTI Natural Chat. The new hosted on-demand service allows enterprises to add Intelligent Voice Search and natural language understanding to their customer service offerings.

MTI Natural Chat is the result of MTI’s partnership with a number of speech, Web and Artificial Intelligence-based technology companies. It is a completely hosted offering for Voice Search and natural language understanding. MTI Natural Chat allows any new or existing IVR application to incorporate a truly intelligent natural language option anywhere within the IVR call flow. This incorporation offers a number of benefits such as significant increase in call completions, reduced per-call costs, and higher caller satisfaction levels.

Nuance Unveils One-Shot Destination Entry Technology on Microsoft’s Auto 3.1 Platform

/

Nuance Communications today announced One-Shot Destination Entry technology on Microsoft’s Auto platform at Embedded World.

Nuance’s One-Shot Destination Entry is based on the latest version of Nuance VoCon 3200, the speech recognition engine that now supports new search algorithms to allow one-shot, multi-slot entry in just one spoken command. Instead of walking through a multi-step dialog and responding to independent prompts for city name, street name and house number, the user can simply speak the address in one shot, stating for example, “196 Sunset Boulevard, San Francisco, California.”

Promptu Unveils ShoutOUT Enabling Voice-to-SMS on iPhone

/

ShoutOUT enables iPhone users to dictate the text they'd like to use over the phone, then, check the transcribed message for errors, if any, and send the short message service (SMS) to their desired numbers.

The new technology from Promptu is the latest example that substantiates the growing importance of advanced messaging applications in the consumer marketplace. With the number of SMS text messages expected to cross 2.3 trillion by next year and several U.S. states making texting illegal while driving, voice recognition SMS is in high need.