www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺
Officials with the company say this addition brings the total number of languages its automatic speech recognition, or “ASR” technology supports to 24 and brings its ASR offerings specificallyfor the Scandinavian market tothree languages.
Nuance, a developer of mobile speech recognitionsoftware, has acquired Jott, a company focused on voice-to-text conversion. Jott's Assistant platform lets users write notes, memos, messages, and more using hands-free voice input.
Nuance will integrate Jott's voice-to-text platform in its voice services portfolio. Nuance has also said that it will offer salable Enterprise packages that include Jott and that it will also open Jott's API to third-party partners.
In 2005, the artificial intelligence researcher at the Massachusetts Institute of Technology (MIT) Media Lab set out to understand how children learn to talk.
"We wanted to understand how minds work and how they develop and how the interplay of innate and environmental influence makes us who we are and how we learn to communicate."
It was a big task and after years of research, scientists around the world had only begun to scratch the surface of it.
But now, Professor Roy is beginning to get some answers, thanks to an unconventional approach, an accommodating family and a house wired with technology.
And the research may even have kick-backs for everything from robotics to video analysis.
According to T3i Group's latest research, the global interactive voice response (IVR) market, which includes speech recognition, will grow to $514 million by 2013, up from an estimated $431 million this year, due in part to the growth in voice XML (VXML) technology.
The new "InfoTrack for Converged Applications 2008 IVR Market Report" found global IVR shipments from the top 11 vendors exceeded 625,000 ports in 2008. The top three vendors based on ports shipped were Nortel, Genesys and Convergys; and the revenue leaders were Avaya, Nortel and Genesys. T3i Group said North America led all regions but with considerably less than 50% of the market, followed by the Europe Middle East Africa (EMEA) and Asia Pacific (APAC) regions, respectively.
T3i Group segmented the analysis in this report by technology, applications and vertical industry.
Among the key findings:
Eckoh plc is pleased to announce it has successfully renewed its exclusive contract for a three year period to provide a speech-enabled cinema information and ticket booking service and live contact centre to Vue, the UK?s leading developer and operator of state-of-the-art cinemas.
Under the terms of the contract, in Autumn 2009, Eckoh will deploy a completely new automated telephone service which is being designed to reflect the same innovative approach that Vue bring to the cinema market as a whole.
The service will allow callers to easily access information and to book tickets from the full and extensive range of ticket and performance types across the Vue network and to select where they would like to sit in the cinema auditorium and to keep this as a personal preference. It will also feature increased levels of personalisation so it will offer callers where desired, selections based upon their previous call patterns to make the call quicker and more intuitive.
The new service will also benefit from being deployed on Eckoh?s new state-of-the-art VoiceXML call platform which operates the very latest in speech recognition technology from Nuance. This new platform which goes live in the Summer will ensure that the technical performance of the Vue service and the accuracy of the speech recognition will be best in the market.
culled from Verizon Business analysis of 90 major security breaches
Nortel customers remain optimistic despite the company's precarious situation, officials of Nortel's largest enterprise user group said this week.
Speaking for the Global Connect conference in Pittsburgh, leaders of theInternational Nortel Network User Association (INNUA)said the general tone among customers was upbeat despite the company filing for Chapter 11 bankruptcy protection early this year. But attendance at Global Connect is down about 40% from last year.
Avaya Inc. today announced the company has received the highest rating -- a "Strong Positive" -- in Gartner's recent "MarketScope for Interactive Voice Response (IVR) Systems and Enterprise Voice Portals, 2009"(1). The report evaluated leading vendors' voice response systems and applications, and rated vendors according to a number of criteria.
In the report, Gartner classified systems into two distinct platforms -- Interactive Voice Response (IVR) and Voice Portal -- and rated vendors based on evaluation criteria such as Market Understanding, Marketing Strategy, Sales Strategy and Overall Visibility. A Gartner MarketScope report provides specific guidance for users who are deploying or have deployed products or services. The report's evaluation is based on a weighted evaluation of a vendor's products in comparison with the evaluation criteria.
CUSTOMERS enrolled in National Australia Bank's new voice biometrics system for phone banking may be able to use the same system to authenticate their internet banking activities.
NAB is the first local institution to give customers an opportunity to enrol in a voiceprint recognition system, dispensing with the need to remember PINs and passwords or provide personal information when calling the bank.
NAB direct channels speech program manager Sam Jackel said voiceprints could be used as a second-factor authentication method for internet banking transactions independently verified at present via an SMS message sent to the customer's mobile phone.
Users had to open the message to retrieve a single-use passcode and enter it into the onscreen session, he said.
But, Mr Jackel said, using voiceprints would enable a simple phone call to authenticate the user against the unique voiceprint record.
MacSpeech, Inc. today announced the release and immediate availability of MacSpeech Dictate Medical, the medical professional's speech recognition solution for the Macintosh.
Designed specifically for the medical and dental professional and their support staff, MacSpeech Dictate Medical empowers dictating text directly into applications and practice management systems, and issuing numerous commands by voice, on the Macintosh. MacSpeech Dictate Medical includes a digitally enhanced, USB headset microphone.
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