www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺
Voice recognition software has earned a reputation for being a gee-whiz technology that has yet to change the everyday life of most business users. However, recent improvements in the technology have convinced more doctors to make voice recognition part of their daily routines—and part of the complex, ongoing effort to make medical records electronic. [click heading for more]
Holly Connects today announced it has completed a major investment by leading venture capital firm, Starfish Ventures, a deal which will fast track the company’s strategic plans to further pursue growth through international expansion.
The investment by Starfish Ventures, a specialist in technology companies, sees the buyout of Holly’s original investors as well as providing additional growth capital to the Company. [click heading for more]
VoiceObjects, a provider of self-service phone portals, announced that Vodafone Ireland, a mobile communications operator, has selected VoiceObjects’ phone application server software suite to power its automated phone self-service system.
The VoiceObjects solution is considered to be a strategic element to a key customer care initiative at Vodafone Ireland in an effort to mirror customers’ Web self-service experience over the phone self-service channel.
The first of the Vodafone operating companies to deploy a VoiceXML-based IVR platform, Vodafone Ireland migrated to the Nortel Media Processing Server and chose Hermes Softlab to assist with the deployment. [click heading for more]
The market for speech technologies is growing as more and more industries find benefit in using the technology for voice solutions.
According to recent research, this growth in the global speech technology market will reach $78 billion by 2010.
The report, "Speech Technology: A Global Strategic Business Report" from Global Industry Analysts looks at market trends, recent developments, mergers, acquisitions and the profiles of major players and other strategic industry activities.
The reports findings point to a collective contribution of over 91 percent expenditure on speech technologies by North America and Europe.[click heading for more]
TECHNOLOGY aimed at helping businesses use the Welsh language has been so successful it is being copied as far afield as China and Sri Lanka.
A small team at Canolfan Bedwyr, a unit at Bangor University, has for several years been creating Welsh-language computer spell-checkers, screen readers and synthetic voices.The unit – which brings together linguists and IT experts – also creates generic computer tools that can be adapted for use in other languages.
The centre’s model for standardising technical terms was borrowed recently by the Chinese government when it introduced new legislation. [click heading for more]
Digium®, Inc. and Metaphor Solutions today announced a partnership offering its On-Demand Plug & Play IVR (Interactive Voice Response) application suite for the Asterisk market. Plug & Play IVR allows Digium customers to use the web to self-configure, customize, deploy, manage and report on high quality speech recognition-based application packages in minutes. Metaphor’s suite of web-configurable speech recognition applications provides businesses unprecedented access to cost-effective speech IVR solutions. Small and mid-size businesses can easily configure these speech IVR solutions to connect to their on-premise or managed Asterisk IP-PBX platforms. [click heading for more]
Holly Connects today announced it has been positioned by market research firm Gartner, Inc. in the Visionaries quadrant of its report, “Magic Quadrant for IVR Systems and Enterprise Voice Portals 2008” published February 18, 2008 and authored by Gartner analysts Steve Cramoysan and Rich Costello.
The Gartner report identifies Holly’s core market as “large and/or global organizations with a requirement to service diverse telephony applications for multiple business units” and mentioned the strength of the Holly Voice Platform as a “carrier-grade, scalable, distributed, software-only platform with strict adherence to industry standards”.[click heading for more]
Nationwide Mutual Insurance Company has implemented Voiyager Dynamic Application Discovery, an application testing solution that addresses comprehensive testing and quality assurance demands while dramatically reducing the time and effort required to design, deploy and maintain VoiceXML applications.
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Royal Philips Electronics today announced that its SpeechMagic technology will be integrated into VoiceViewer’s application software to support the accurate and efficient capture of patient information at the point of care. The companies will showcase a new handheld device that allows nursing staff to enter information into their systems by voice. With this collaboration, Philips continues to expand the application of speech recognition technologies in healthcare and support patient safety by enabling healthcare staff to capture and act upon reliable information.
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Nuance Communications, Inc. (NASDAQ: NUAN) today announced that its industry-leading speech recognition solutions are now available in the Tempo E2000, a new 2GB music-enabled handset from Kyocera Wireless Corp. that also features video on demand (VOD) as well as a 1.3 megapixel camera. The Tempo E2000 is currently available to consumers through wireless carrier MetroPCS, with additional U.S. and international launches planned.
Nuance® speech-recognition technology enables speaker-independent name and digit dialing, meaning a user can dial by pushing a single button and speaking a name from the phone’s contact directory or saying the digits of the phone number. The technology also supports a number of additional command and control functions including launching applications and navigating menus, among others.
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