www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺
If you have already heard about the Magic Button, read on because the feature set has expanded by a factor of five. This post is to inform the community about the upcoming community release of the Magic Button software, as well as the upcoming availability of the new LumenVox Community Speech Licensing Server.[click heading for more]
CRM systems supported by natural language speech recognition are creating competitive and economical advantages for organizations across many industries. However, before companies jump on the bandwagon, there are some key requirements they should understand, writes Bruce Pollock of West Interactive. [click heading for more]
Holly Connects today announced relocation of its global headquarters to Boston, Massachusetts, in conjunction with the appointments of Steven Orleow as Chief Financial Officer and Rob Kassel as Vice President of Marketing and Product. In addition, Lance Berks, Chief Executive Officer and founder of Holly Connects, has relocated to the new Boston office. Together these changes will allow Holly to more effectively serve its expanding roster of customers in North America and Europe. [click heading for more]
Red Herring today announced that VoiceObjects was a finalist for the Red Herring 100 Award, a selection of the 100 most innovative private technology companies based in North America.
The Red Herring editorial board diligently surveyed the entrepreneurial scene throughout the North American region and identified the top 200 out of more than 800 closely evaluated companies that are leading the next wave of innovation. [click heading for more]
Active Voice, LLC, and LumenVox, today announced the availability of Active Voice SPEAK, an advanced speech-enabled auto attendant designed specifically for the small and mid-sized business environment (SMBs) and the mobile workforce.[click heading for more]
Because speech analytics is new and relatively unknown both within the call center and across the enterprise, it can be perceived as a risky investment. But early adopters have found that speech analytics has a rapid three- to 12-month payback, high net present value (NPV) and high internal rate of return (IRR), according to Donna Fluss. In her latest column, read more about the benefits of speech analytics and how to build a business case for speech analytics technology.[click heading for more]
Progress being made by European researchers on automatic speech-to-speech translation technology could help the EU tackle one of the biggest remaining boundaries to internal trade, mobility and the free exchange of information – language. [click heading for more]
Nuance Communications, Inc. announced today a partnership with Genesys Telecommunications Laboratories, an Alcatel-Lucent company to integrate the Genesys Voice Platform (GVP) into Nuance’s On Demand Network.
Through this relationship, enterprises can gain access to the Genesys Voice Platform in a highly scalable and reliable hosted call center solution that enables their consumers to effortlessly get help, make purchases and save time. As part of the agreement between the companies, Nuance will combine the power of the Nuance On Demand carrier-grade VoiceXML hosting network with the Genesys Voice Platform as one of its preferred partners for delivering self service interactions in a secure hosted environment. [click heading for more]
[nik's note: it would seem the perception formed by the research team in this article were based on a study from 2003! That's very out of date for the speech world, so make of this what you will!]
People with strong Birmingham accents are being asked to help teach speech recognition systems to understand regional dialects. Researchers at Birmingham University are now offering to pay Brummie volunteers to record their phone calls.
They hope the research will lead to more accurate systems being developed.
The researchers said that the voice recognition technology, which has been used since the 1980s, had initially been geared towards people speaking English with American accents.Professor Martin Russell, who is heading the research, said the technology now generally worked best for people with "standard British southern accents". [click heading for more]
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