VoiceXML and the Future of Services Oriented Architectures

VoiceXML powers a variety of mission-critical and business-critical applications fromc ustomer care, directory assistance, telematics and unified messaging. It is estimated that more than 10,000 commercial VoiceXML-based speech applications have been deployed worldwide across a diverse set of industries. This paper will outline Avaya's view on VoiceXML and how it plays a lead role in the emerging trend of more open, intelligent communications solutions.