VoiceXML powers a variety of mission-critical and business-critical applications fromc ustomer care, directory assistance, telematics and unified messaging. It is estimated that more than 10,000 commercial VoiceXML-based speech applications have been deployed worldwide across a diverse set of industries. This paper will outline Avaya's view on VoiceXML and how it plays a lead role in the emerging trend of more open, intelligent communications solutions.
www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺