Speech-enabled IVR is top-of-mind for many companies. As call centers look for ways to reduce cost, speech applications have traditionally been one of the lower cost alternatives. Over the next 12 to 18 months, 30 percent of Best in Class companies plan to implement a speech self-service application. [more...]
www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺