www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.

Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.

I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺

November 27, 2007

Reading Eagle Deploys VoicePort's CircPort OnDemand

November 27, 2007/ Nik Sargent

Reading Eagle Company of Reading, Pensylvania has successfully deployed VoicePort's hosted speech application CircPort onDemand™, to field circulation phone calls. The family-owned Eagle has a daily circulation of 59,550. CircPort is completely integrated with the newspaper's DTI/PBS circulation database for real-time transaction processing.
VoicePort's hosted solutions provide smaller newspapers with the opportunity to implement a self-service speech recognition application without the associated capital expense. The Reading Eagle can now offer subscribers instant access to their account to schedule vacation holds, report delivery problems, make account payments, and more. [click heading for more]

Nik Sargent

Nik Sargent

GetDesign | Nik Sargent | design interaction blog

Nik Sargent

Nik Sargent