www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.

Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.

I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺

January 18, 2008

Voice Mash-ups – Imagination is the biggest barrier

January 18, 2008/ Nik Sargent

Voice as an interface is overlooked. The phone is ubiquitous. Everyone knows how to use them – and how to interact with automated voice applications. As well applications like speech recognition (ASR) and Text to Speech (TTS) are robust enough to make voice a reliable option for both control and data delivery for any application. Combine this with web development approaches, which have proven architectures to deliver a seamless user experience by coordinated multiple services and opportunity for new voice applications is apparent.
Still all development depends on having both users and a business case. By using data from multiple sources, delivering them through existing services and by focusing on a relatively small feature set mash-ups make it easy to solve issues that might be ignored with other paradigms. [click heading for more]

Nik Sargent

Nik Sargent

GetDesign | Nik Sargent | design interaction blog

Nik Sargent

Nik Sargent