www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.

Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.

I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺

November 25, 2008

Speech recognition: Eckoh plc

November 25, 2008/ Nik Sargent

Early last year Nik Philpott and Adam Maloney found themselves at the centre of a media storm over potentially damaging claims that their premium rate telephony services had short changed callers to TV shows including Channel 4’s ‘Richard and Judy’.

Two years on and the chief executive and finance director of AIM listed Eckoh plc have breathed new life into a business that endured a PR disaster which at its height saw it pilloried in the press virtually every day.

Indeed, for a time it wasn’t just Eckoh’s reputation on the line but the entire market for call-ins and competitions that had hooked media owners been scrambling to find ways of propping up flagging ad revenues.

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Nik Sargent

Nik Sargent

GetDesign | Nik Sargent | design interaction blog

Nik Sargent

Nik Sargent