Voxify® announced that it will provide critical speech applications in support of the Genesys "Intelligent Customer Front Door(TM)" (iCFD) solutions. The integrated speech solutions will deliver a virtual front door for all incoming calls to enhance the customer experience and deliver a consistent brand image by applying business logic to each transaction that considers caller identity, intent, preferences and call context to enable personalized interactions.
Already a provider of speech self-service to the Genesys Voice Platform (GVP), Voxify provides a suite of customer interaction applications that are pre-integrated with the Genesys Dynamic Contact Center. Additionally, Voxify brings to the table interactive outbound calling applications and flexible deployment options.
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www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺