Voxify Supports Genesys to Deliver the "Intelligent Customer Front Door" Solution

Voxify® announced that it will provide critical speech applications in support of the Genesys "Intelligent Customer Front Door(TM)" (iCFD) solutions. The integrated speech solutions will deliver a virtual front door for all incoming calls to enhance the customer experience and deliver a consistent brand image by applying business logic to each transaction that considers caller identity, intent, preferences and call context to enable personalized interactions.

Already a provider of speech self-service to the Genesys Voice Platform (GVP), Voxify provides a suite of customer interaction applications that are pre-integrated with the Genesys Dynamic Contact Center. Additionally, Voxify brings to the table interactive outbound calling applications and flexible deployment options.

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