Nuance Communications, Inc. announced today a partnership with Genesys Telecommunications Laboratories, an Alcatel-Lucent company to integrate the Genesys Voice Platform (GVP) into Nuance’s On Demand Network.
Through this relationship, enterprises can gain access to the Genesys Voice Platform in a highly scalable and reliable hosted call center solution that enables their consumers to effortlessly get help, make purchases and save time. As part of the agreement between the companies, Nuance will combine the power of the Nuance On Demand carrier-grade VoiceXML hosting network with the Genesys Voice Platform as one of its preferred partners for delivering self service interactions in a secure hosted environment. [click heading for more]
www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺