www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.

Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.

I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺

August 15, 2008

BT and Eckoh win a three year contract with the Ministry of Justice

August 15, 2008/ Nik Sargent

[nik's note: I can't help but feel a certain satisfaction with this announcement - in a sense this was orginally my 'baby' when I was at BT - where I proposed and specified the first Magistrates Eckoh/BT fine payment voice self-service solution. Glad to see it has come of age.. :-) ]

BT and Eckoh’s hosted solution to provide an automated fine payment service for all Magistrates’ Courts across England and Wales
BT and Eckoh, the UK’s largest provider of hosted speech recognition services, today announced that they have been awarded a new three year, multi-million pound contract with the Ministry of Justice, to provide an automated fine payment service for Magistrates’ Courts (“Courts”) across England and Wales. BT and Eckoh will also supply the live contact centre operation to support the automated service, providing the Courts with a complete end-to-end telephony solution. [click heading for more]

Nik Sargent

Nik Sargent

GetDesign | Nik Sargent | design interaction blog

Nik Sargent

Nik Sargent