Tellme(R), a Microsoft(R) subsidiary, and Aspect Software today announced anagreement to bring together the Aspect unified contact center solution and services with Tellme's proven voice services platform to deliver a flexible, cost effective joint contact center solution. The agreement between Tellme and Aspect expands on the strategic, multi-year alliance that Aspectand Microsoft made earlier this year to deliver contact center solutions withdeeper unified communications capabilities. [click heading for more]
www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺