www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.

Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.

I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺

January 07, 2009

Did You Say Know or No?

January 07, 2009/ Nik Sargent

Advances in speech recognition technology are helping providers automate the dictation process.

At its inception, speech recognition technology was offered up as yet another way to reduce healthcare costs by eliminating the need for medical transcriptionists through automation of the dictation process. The software soon revealed significant limitations, however, including the inability to recognize some accents and nuances in conversations—the difference between know and no, for example. Those issues have led some physicians to conclude that speech recognition technology may be more work than it's worth. But some new advances could have detractors changing their tune.

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Nik Sargent

Nik Sargent

GetDesign | Nik Sargent | design interaction blog

Nik Sargent

Nik Sargent