Hosted IVR Services Offer Tremendous Growth Potential in Markets Across EMEA According to Frost & Sullivan

"The hosted model makes it easier for enterprises to deploy speech applications, bringing together the best of both worlds – the business benefits of the software as a service (SaaS) model, and improving the customer experience by making IVR's more user-friendly," explains Frost & Sullivan Research Director Ashwin Iyer.New analysis from Frost & Sullivan (contactcenter.frost.com), EMEA Hosted IVR Services Markets, predicts this market to be one of the largest and fastest growing markets for contact center technologies in EMEA. [click heading for more]