Air France extends its use of Nuance speech recognition for telephone information services

Air France originally began using Nuance technology in October 2006 to provide English and French speaking customers with access to dial-up information services. The application has since been expanded to support Spanish, Italian, German and Portuguese as well.

The airline has now further expanded the service to offer customers the ability to book, purchase and change tickets or obtain refunds from an Air France agent; access real-time flight information; obtain information about Air France coach services; check on required vaccinations; and monitor luggage in the event of an incident.