www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.

Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.

I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺

March 18, 2009

Air France extends its use of Nuance speech recognition for telephone information services

March 18, 2009/ Nik Sargent

Air France originally began using Nuance technology in October 2006 to provide English and French speaking customers with access to dial-up information services. The application has since been expanded to support Spanish, Italian, German and Portuguese as well.

The airline has now further expanded the service to offer customers the ability to book, purchase and change tickets or obtain refunds from an Air France agent; access real-time flight information; obtain information about Air France coach services; check on required vaccinations; and monitor luggage in the event of an incident.

Nik Sargent

Nik Sargent

GetDesign | Nik Sargent | design interaction blog

Nik Sargent

Nik Sargent