Eckoh plc is pleased to announce it has successfully renewed its exclusive contract for a three year period to provide a speech-enabled cinema information and ticket booking service and live contact centre to Vue, the UK?s leading developer and operator of state-of-the-art cinemas.
Under the terms of the contract, in Autumn 2009, Eckoh will deploy a completely new automated telephone service which is being designed to reflect the same innovative approach that Vue bring to the cinema market as a whole.
The service will allow callers to easily access information and to book tickets from the full and extensive range of ticket and performance types across the Vue network and to select where they would like to sit in the cinema auditorium and to keep this as a personal preference. It will also feature increased levels of personalisation so it will offer callers where desired, selections based upon their previous call patterns to make the call quicker and more intuitive.
The new service will also benefit from being deployed on Eckoh?s new state-of-the-art VoiceXML call platform which operates the very latest in speech recognition technology from Nuance. This new platform which goes live in the Summer will ensure that the technical performance of the Vue service and the accuracy of the speech recognition will be best in the market.