www.getdesign.in - Exploring the world of business and experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in my specialist area of Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer. Feel free to contact me about industry news, swap opinions or discuss consultancy services and customer service strategy.
Even outside of the confines of my day job, I have a passion for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺
Wednesday, March 4, 2009 at 10:47AM Tweet
When I originally started at BT, working on their Network-Embedded voicemail service (“CallMinder”) it took three years to bring the project to fruition – which included developing the application and the high-availability platform to run it on. (Bear in mind, these were the days when a 1Gb disk in your server was bleeding edge). The dream now is to do it in three weeks. Could we?
