www.getdesign.in - Exploring the world of business and experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in my specialist area of Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer. Feel free to contact me about industry news, swap opinions or discuss consultancy services and customer service strategy.
Even outside of the confines of my day job, I have a passion for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺
Wednesday, October 8, 2008 at 3:39PM Tweet
T-Mobile USA is using Nuance Communication’s Mobile Care software, the speech recognition company said today.
The software, originally developed by BeVocal and acquired by Nuance in April 2007, helps end users fix problems and perform account management through a speech interface. [click heading for more]
