www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺
In the first month since the installation, overall talk times for Stream Energy agents have decreased by nearly 30%, 25% of customers have shown a preference for using the new self-service options, and almost 90% of customers using the call-back feature are finding it meets their needs. [click heading for more]
Eckoh, a provider of hosted speech recognition services, has announced a new five year contract with Twenty First Century Communications, for the delivery of automated power outage communications solutions into the UK utilities market. The solution provides callers with location specific restoration updates by identifying their exact location from their spoken post code, address and telephone number using Eckoh's ASR. Other capabilities of the solution include call back capability, designed to confirm with customers when power has been restored in their local area. [click heading for more]
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DAD & hostage to one of the country’s SMALLEST-biggest train fans - Full story
