At Bell, Your Voice Is Your Password

Bell Canada initiated steps late last year to reconcile call center efficiency with customer privacy and security. The carrier recently implemented the Voice Identification Service, powered by PerSay’s VocalPassword technology and Nuance Communications’ automatic speech recognition technologies. This implementation, which offers voice security across Bell’s landline, wireless, Internet, TV, and VoIP customer base, is said to be the largest text-dependent voice biometrics deployment in the world. [click heading for more]