Bell Canada initiated steps late last year to reconcile call center efficiency with customer privacy and security. The carrier recently implemented the Voice Identification Service, powered by PerSay’s VocalPassword technology and Nuance Communications’ automatic speech recognition technologies. This implementation, which offers voice security across Bell’s landline, wireless, Internet, TV, and VoIP customer base, is said to be the largest text-dependent voice biometrics deployment in the world. [click heading for more]
www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺