West Interactive Selects PerSay for Voice Biometrics

West Interactive, announced that it has selected PerSay as its technology partner for its hosted voice biometrics offering.

Biometric speaker verification technology uses the power of voice to provide the critical component in an effective multi-factor authentication solution. Like a fingerprint, each person can be identified by the distinct features of his or her vocal characteristics and speaking patterns. Voice verification is the process of comparing a voice sample with a stored, digital voice model, or voiceprint, for the purpose of verifying identity.

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Telisma And PerSay Partner For Voice Authentication

Speech recognition provider Telisma and voice biometric company PerSay have announced a partnership in an effort to provide more comprehensive voice solutions for customers. Voice biometric technologies take advantage of the fact that each person's voice is a unique and unobtrusive identifier, like a fingerprint. For contact centers that support banking, telecommunications and other industries, voice biometrics can be a cost-effective way to enhance security and improve customer convenience.

In cases where businesses require what’s known as “triple factor authentication,” voice biometrics can be an important “leg” of the trio, which may also include PIN numbers and a caller’s telephone number identification. [click heading for more]

At Bell, Your Voice Is Your Password

Bell Canada initiated steps late last year to reconcile call center efficiency with customer privacy and security. The carrier recently implemented the Voice Identification Service, powered by PerSay’s VocalPassword technology and Nuance Communications’ automatic speech recognition technologies. This implementation, which offers voice security across Bell’s landline, wireless, Internet, TV, and VoIP customer base, is said to be the largest text-dependent voice biometrics deployment in the world. [click heading for more]