Telephonetics VIP uses speech recognition to reduce wasted resource with Remind+

Telephonetics VIP has released an automated notification solution based on speech recognition technology. The automation specialist has released the Beta version of Remind+, a solution that enables organisations to contact people and remind them they have an appointment in the near future and logs their spoken responses, enabling unused slots to be speedily reallocated.

Missed appointments can cost organisations millions of pounds each year. For example, in the NHS, 10% of appointments set each year are not attended resulting in an estimated annual loss of over £600 million, an average of £130 per missed appointment. It is worth noting these costs are not limited to the public sector and Remind+ is equally productive for organisations in the private sector such as legal, finance and private health professions. [click heading for more]