www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺
Speech recognition and voice automation specialist Telephonetics has signed a multi-year contract with Empire Cinemas to supply its MovieLine automatic speech recognition (ASR) ticket booking and IT system to all of Empire's 17 UK cinema sites.
The company grabbed the Empire deal from rival firm Eckoh, which has been working with Empire for the last three years.
Telephonetics, the speech recognition and voice automation specialist, returned to the black in the first half to May 31, with operating profits of £414,000 compared with a previous loss of £26,000. While revenue from cinema chains is falling, the company is building a customer base in NHS Trusts, local authorities and housing associations. [click heading for more]
Not previously known for being on the cutting edge of Silicone valley, Reigate and Banstead Borough Council has decided to opt for a 21st century solution for its automated payment transactions.
The council has taken on Telephonetics VIP speech self service solution which is the latest in speech recognition and voice automation payment methods to service around 50,000 homes in Reigate and Banstead with approximately 127,000 residents .
The system will be introduced gradually, at first the Council will use the speech self service technology to process payment transactions such as parking fines or council tax bills. [click heading for more]
The Northern Devon Healthcare Trust (NDHT) is using a speech recognition solution from Telephonetics VIP, to answer external calls at busy times. Callers are politely answered by a speech driven automated call routing product and simply need to say the name of the person, department or ward they require to be connected to, quickly, and without the need for human intervention. This relieves pressure on switchboard operators and makes them available to deal with more complex enquiries.[click heading for more]
Speech recognition group Telephonetics said it has ceased talks over a possible offer for rival Eckoh, which said it is still in talks with other parties. [click heading for more]
Telephonetics VIP has released an automated notification solution based on speech recognition technology. The automation specialist has released the Beta version of Remind+, a solution that enables organisations to contact people and remind them they have an appointment in the near future and logs their spoken responses, enabling unused slots to be speedily reallocated.
Missed appointments can cost organisations millions of pounds each year. For example, in the NHS, 10% of appointments set each year are not attended resulting in an estimated annual loss of over £600 million, an average of £130 per missed appointment. It is worth noting these costs are not limited to the public sector and Remind+ is equally productive for organisations in the private sector such as legal, finance and private health professions. [click heading for more]
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