Nokia Siemens Networks has announced that it has been awarded a pan-India contract from Bharti Airtel Limited for the deployment of a single Interactive Voice Response (IVR) platform across all 23 circles. With the new IVR solution, Airtel will be able to deliver such services as Voice SMS, Televoting, Call Management Services (Reach-me service/Missed Call Advisor), Caller Ring Back Tone (CRBT) and Voice Portal. [click heading for more]
www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺