www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺
Nokia Siemens Networks has announced that it has been awarded a pan-India contract from Bharti Airtel Limited for the deployment of a single Interactive Voice Response (IVR) platform across all 23 circles. With the new IVR solution, Airtel will be able to deliver such services as Voice SMS, Televoting, Call Management Services (Reach-me service/Missed Call Advisor), Caller Ring Back Tone (CRBT) and Voice Portal. [click heading for more]
Channel Four has been fined £1.5m by media watchdog Ofcom for misconduct involving phone-in competitions on Richard and Judy and Deal or No Deal.
Viewers were urged to call a premium number after contestants had already been chosen on Richard and Judy.
Deal or No Deal selected competition finalists in a way which gave later entrants less chance of winning.
Eckoh UK, the company which ran Richard and Judy's You Say, We Pay phone-in, has already been fined £150,000. [click heading for more]
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DAD & hostage to one of the country’s SMALLEST-biggest train fans - Full story
