Review: Microsoft's VOIP system for SMBs boasts a few glitzy next-generation features that make the system incredibly easy to use, and comes in an appliance form factor that makes the system a snap to deploy.
Each Response Point phone has a blue Response Point button which, when pressed, allows the user to place calls (internal or external), check voice mail, or park, transfer or conference calls by verbally telling the system what to do. It's a stunning use of speech recognition technology that is brain dead simple to learn.
Additionally, the system can be used to answer certain common real language questions automatically. For instance, Response Point will tell incoming callers the office hours, whether they ask "What are your hours?" or "What time are you open?" or numerous other variations of that and a couple other questions. [click heading for more]
www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺