Nuance Communications Inc. continued its wave of acquisitions today when it reported that it had closed its purchase of SNAPin Software, a Washington State-based developer of mobile device and server self-service technology.Burlington-based Nuance, which develops speech recognition software, had announced plans to acquire SNAPin for $180 million in August. Nuance said the SNAPin acquisition allows Nuance to enable customer support based on voice recognition and predictive text so mobile consumers can simply dial, speak or text customer care. [click heading for more]
www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺