Resolvity, Inc. announced today that its Speech Application Platform received the Speech Technology Excellence Award for 2008 presented by TMC's Customer Interaction Solutions magazine.
The Platform consists of a sophisticated Artificial Intelligence runtime, a state-of-the-art Dialog Server, in-depth management reporting, and a framework for seamless integration with call center systems. The Platform is fully standards compliant and is certified to interoperate with most popular Voice XML platforms and speech recognition engines. The Platform has been designed with a focus towards developing solutions that are complex from a customer interaction standpoint and that require frequent "near real-time" modifications to respond to constantly changing business requirements. [click heading for more]
www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺