Voxify, an Alameda, Calif.-based provider of speech recognition technologies for automating customer call centers, has raised $15 million in fourth-round funding. Intel Capital led the deal, and was joined by return backers El Dorado Ventures, Palomar Ventures and Sigma Partners. The company previously had raised around $20 million.
Voxify provides speech self-service solutions built from industry-specific templates and offered as a managed service. Voxify's solutions range from informational responses to customer inquiries to fully transactional reservation systems to interactive outbound calls with secure transactional capabilities. Contact centers are offered flexibility in application customization, control in making changes to meet rapidly changing business needs, and options for hosted and premise-based deployments. [click heading for more]
www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺