Telisma And PerSay Partner For Voice Authentication

Speech recognition provider Telisma and voice biometric company PerSay have announced a partnership in an effort to provide more comprehensive voice solutions for customers. Voice biometric technologies take advantage of the fact that each person's voice is a unique and unobtrusive identifier, like a fingerprint. For contact centers that support banking, telecommunications and other industries, voice biometrics can be a cost-effective way to enhance security and improve customer convenience.

In cases where businesses require what’s known as “triple factor authentication,” voice biometrics can be an important “leg” of the trio, which may also include PIN numbers and a caller’s telephone number identification. [click heading for more]