Speech recognition provider Telisma and voice biometric company PerSay have announced a partnership in an effort to provide more comprehensive voice solutions for customers. Voice biometric technologies take advantage of the fact that each person's voice is a unique and unobtrusive identifier, like a fingerprint. For contact centers that support banking, telecommunications and other industries, voice biometrics can be a cost-effective way to enhance security and improve customer convenience.
In cases where businesses require what’s known as “triple factor authentication,” voice biometrics can be an important “leg” of the trio, which may also include PIN numbers and a caller’s telephone number identification. [click heading for more]
www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺