www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.

Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.

I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺

March 11, 2008

The Effectiveness of an IVR Hosted Telecom Solution

March 11, 2008/ Nik Sargent

A world-class Interactive Voice Response (IVR) hosted telecom solution can accomplish tasks from simple voice blasts to the latest in VoiceXML applications. Hosted services enable clients to automate call processing by use of IVR self-service applications and programs for transaction processing. Telephone applications can be handled by hosted IVR applications, by custom applications designed specifically for your needs, or by your own in-house developed VoiceXML code. [click heading for more]

Nik Sargent

Nik Sargent

GetDesign | Nik Sargent | design interaction blog

Nik Sargent

Nik Sargent