Promero announced it is adding Voxeo’s standards-based Prophecy voice platform to their portfolio of exclusive contact center solutions. Voxeo’s platform permits Promero to offer hosted and premise-based Interactive Voice Response (IVR) applications to improve customer service and reduce costs.
Gregg Troyanowski, president of Promero said of Voxeo: “Voxeo’s flexible SIP voice platform provides easy, straightforward integration with Promero’s other offerings, including Contact Center Anywhere and Siebel CRM.” He continued, “The battle-tested solution enables Promero to deliver high-quality voice applications and deployment options that meet a wide range of customer needs.” [click heading for more]
www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺