Telesoft Technologies today announces a partnership with telisma, a leader in multi-language Automatic Speech Recognition (ASR) technology, to provide operators and VAS customers with a next generation IVR Media Platform. The OKEFORD Media Platform from Telesoft Technologies is a powerful Interactive Voice Response (IVR) system capable of handling the very high call volumes of telecom carriers and the largest call centers. Handling up to 3360 simultaneous user calls and 500,000 call attempts per hour the OKEFORD platform has the highest size / performance ratio on the market today. [click heading for more]
www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺