The Voice Navigator solution developed in the Speech Technology Center (STC) is the first such system developed for the Russian language. The Navigator is able to question callers and transfer calls depending on the answers received.
The Voice Navigator capabilities were demonstrated at the exhibition ‘Call Center World Russia/CIS 2008’. The acoustic vocabulary database of the system is aimed at men and women of 18-65 age group, who are the main clients of call centers. STC tells CNews a platform supporting MRCP v2.0 and VoiceXML, including recording, synthesis, speech recognition and verification, will be finished by summer.[click heading for more]
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Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺