VoiceObjects, a provider of self-service phone portals, announced that Vodafone Ireland, a mobile communications operator, has selected VoiceObjects’ phone application server software suite to power its automated phone self-service system.
The VoiceObjects solution is considered to be a strategic element to a key customer care initiative at Vodafone Ireland in an effort to mirror customers’ Web self-service experience over the phone self-service channel.
The first of the Vodafone operating companies to deploy a VoiceXML-based IVR platform, Vodafone Ireland migrated to the Nortel Media Processing Server and chose Hermes Softlab to assist with the deployment. [click heading for more]
www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺