www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺
Voxeo, which produces standards-based voice applications, reported Tuesday that it has acquired VoiceObjects.
Voxeo, which seeks to develop easy-to-use voice products, said VoiceObjects, which provides self-service application development analytics solutions, will assist users in developing phone applications that can be deployed on VoiceXML platforms.
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Red Herring today announced that VoiceObjects was a finalist for the Red Herring 100 Award, a selection of the 100 most innovative private technology companies based in North America.
The Red Herring editorial board diligently surveyed the entrepreneurial scene throughout the North American region and identified the top 200 out of more than 800 closely evaluated companies that are leading the next wave of innovation. [click heading for more]
VoiceObjects, a provider of self-service phone portals, announced that Vodafone Ireland, a mobile communications operator, has selected VoiceObjects’ phone application server software suite to power its automated phone self-service system.
The VoiceObjects solution is considered to be a strategic element to a key customer care initiative at Vodafone Ireland in an effort to mirror customers’ Web self-service experience over the phone self-service channel.
The first of the Vodafone operating companies to deploy a VoiceXML-based IVR platform, Vodafone Ireland migrated to the Nortel Media Processing Server and chose Hermes Softlab to assist with the deployment. [click heading for more]
VoiceObjects today announced that T-Mobile Czech Republic has chosen VoiceObjects 7 phone application server to power their self-service phone portal. http://www.marketwire.com/mw/release.do?id=817462 [click heading for more]
VoiceObjects and Nortel announced today that Nortel has become a worldwide reseller of the award-winning VoiceObjects phone application server software suite and associated VoiceObjects services. The suite includes the VoiceObjects Server phone application server, the VoiceObjects Analyzer drill-down analytics tool, and the VoiceObjects Desktop service creation environment. [click heading for more]
Volkswagen Financial Services AG (VWFS) has successfully transitioned to new automated self-service voice portal technology, achieving over 90 per cent customer satisfaction rates. Previously, all VWFS customers needing to conduct business over the phone and get answers to simple queries were directed to a single contact number served by call centre agents. [click heading for more]
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