VoiceXML, which is the open standard software-based approach in interactive voice response technology, is proliferating at a rapid rate as businesses demand greater flexibility, agility, affordability, scalability and innovation in interactive voice response solutions. Datamonitor research suggests that 2008 will be an inflection point for VoiceXML-based interactive voice response (IVR), with the number of shipped ports utilizing the technology expected to surpass traditional IVR ports for the first time.
The advent of web-based, open-standards like VoiceXML, and other next generation platforms, has opened up new possibilities for personalized phone self-service by simplifying the design, development and management aspects of IVR. Datamonitor predicts that global investment in IVR licenses will increase from $475 million in 2006 to $845 million by 2012 as the business climate becomes accustomed to VoiceXML platforms. By 2009 almost 69% of IVR shipments will be based on VoiceXML.
Mature markets like North America, Europe, the Middle East and Africa are seeing a lot of replacement and upgrade activity. According to Datamonitor, these markets will witness a compound annual growth rate (CAGR) of 6% and 9%, respectively, from 2007-2012. But it is the greenfield opportunities in the emerging markets of Asia Pacific, the Caribbean and Latin America that are growing at the fastest rate, with predicted CAGR of 18% and 14%, respectively, over the same period. [click heading for more]
www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺