Customers in Romania? Have Them Speak to 'Carmen'

There is now help available for Romanian-serving contact centres. ‘Her’ name is Carmen. ‘She’ is the first high quality synthetic Romanian-language voice and ‘works’ in IVONA Telecom TTS speech recognition application, developed and marketed by IVO Software, which is based in Poland. Carmen joins her ‘friends’, Jacek and Ewa who can talk to Polish-speaking callers, and who were the first members of the IVONA Telecom TTS ‘family’, along with Jennifer, who can converse with Americans . [click heading for more]