www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.

Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.

I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺

May 24, 2008

Interactive Voice Response - 2008 tipped to be inflection point for Voice-XML-based IVR

May 24, 2008/ Nik Sargent

2008 is tipped to be the inflection point for Voice-XML-based IVR. According to independent market analyst Datamonitor, the number of Voice-XML based IVR ports shipped will surpass traditional IVR ports for the first time. IVR automated systems save businesses money and employee resources, while making routine services and inquiries available to the public 24 hours a day. In its latest report, “Understanding the Changing Role of IVR in Evolving Infrastructures”, Datamonitor predicts global investment in IVR licenses will increase from $475 million in 2006 to $845 million by 2012 as the business climate warms up for Voice-XML platforms. By 2009 almost 69% of IVR shipments will be Voice-XML-based platforms.

Nik Sargent

Nik Sargent

GetDesign | Nik Sargent | design interaction blog

Nik Sargent

Nik Sargent