Eckoh on the right track with new deal

[nik's note:]

Technology developed Eckoh plc and BT is being used to underpin a new text-based rail journey planning service from National Rail Enquiries.
TrainTracker Text (TTT), which went live in April, is the SMS equivalent of National Rail’s automated speech service TrainTracker and allows customers to obtain real-time arrival and departure information for UK journeys.Hemel Hempstead-based Eckoh and BT have been strategic partners in speech recognition for last five years and were both behind the launch of TrainTracker in January 2005, which currently handles an average 15,000 calls a day and up to 50,000 calls per day during severe rail service disruptions.TTT will be fully integrated with National Rail Enquiries’ journey planning engine, ensuring that up to the minute and consistent information is given to travellers, irrespective of channel. It uses the same ‘built in intelligence’ as the speech service to recognise callers and to anticipate their requests. [click heading for more]