Warwickshire Council deploys automated Speech Dialler to drive service efficiency

[nik's note: they say "Dialler" but it seems they really mean "Auto Attendant". Oh well, it seems speech technology still remains a mystery to some... ]

Warwickshire County Council (WCC) has invested in a Macfarlane automated Speech Dialler in the latest stage of its Service Transformation programme. The Dialler will answer incoming customer calls with an automated greeting and then ask callers for the name of the person they wish to speak to. Using advanced speech recognition techniques, the system will then match spoken names to those contained in its database, and route calls through to the correct telephone extensions. [click heading for more]