www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.

Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.

I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺

June 19, 2008

Warwickshire Council deploys automated Speech Dialler to drive service efficiency

June 19, 2008/ Nik Sargent

[nik's note: they say "Dialler" but it seems they really mean "Auto Attendant". Oh well, it seems speech technology still remains a mystery to some... ]

Warwickshire County Council (WCC) has invested in a Macfarlane automated Speech Dialler in the latest stage of its Service Transformation programme. The Dialler will answer incoming customer calls with an automated greeting and then ask callers for the name of the person they wish to speak to. Using advanced speech recognition techniques, the system will then match spoken names to those contained in its database, and route calls through to the correct telephone extensions. [click heading for more]

Nik Sargent

Nik Sargent

GetDesign | Nik Sargent | design interaction blog

Nik Sargent

Nik Sargent