www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺
Eckoh, the company that specialises in hosted speech recognition services, has signed a new three-year contract with Ideal Shopping Direct (ISD), one of the UK's largest digital retailers. The deal will see Eckoh provide advanced speech recognition and interactive voice response (IVR) systems for product ordering and customer service. [click heading for more]
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