Syntellect Limited, a division of Enghouse Systems Limited (TSX: ESL), announced today that it has acquired Fluency Voice Technology Ltd. of London, England.
Founded in 2001, privately held Fluency provides on-premise and hosted packaged speech recognition solutions for call centers to improve customer service and significantly reduce costs. Based in London, England and with a sales office in Boston, Massachusetts, Fluency has approximately 27 employees. [click heading for more]
www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺