Nuance's SmartListener Technology Boosts Speech Recognition Automation and Accuracy

SmartListener technology takes Nuance's real-world grammar design experiences from the Nuance Deployment Databank and applies it to the design of any existing speech solution. Armed with this information, an automated system can better focus on the concept behind the caller's words and decipher the caller's actual request. The resulting system adapts to a larger variety of more natural responses from callers. SmartListener technology accomplishes this feat by using Nuance's Adaptive Grammar Engine to transform the grammars from an existing speech solution into adaptive grammars. Within just a few days, businesses can deploy a more accurate, easier to use speech solution with low effort, low cost, and rapid time-to-market. [click heading for more]