SmartListener technology takes Nuance's real-world grammar design experiences from the Nuance Deployment Databank and applies it to the design of any existing speech solution. Armed with this information, an automated system can better focus on the concept behind the caller's words and decipher the caller's actual request. The resulting system adapts to a larger variety of more natural responses from callers. SmartListener technology accomplishes this feat by using Nuance's Adaptive Grammar Engine to transform the grammars from an existing speech solution into adaptive grammars. Within just a few days, businesses can deploy a more accurate, easier to use speech solution with low effort, low cost, and rapid time-to-market. [click heading for more]
www.getdesign.in - My periodic blog exploring the world of business, experience design and interaction, with a smattering of gadgetry and social media. A world where business, people and technology meet.
Let's Fix Things: For over two decades I've been consulting in Communications Design: Everything from business strategy and processes, through to technology, interaction and customer experience. The thoughts here are my own, not necessarily that of my employer.
I have a penchant for spotting patterns and fixing broken user and customer experiences. Even my Bumblebee project hasn't escaped - I've been using Six Sigma techniques to study and predict their behaviour patterns. ☺